• I can’t scan my QR code, what should I do?

  Don't worry! You can install your eSIM manually by following our installation guide in this page. | If you have already followed all the requirements above and still can’t solve the problem, you can contact us via Live Chat or WhatsApp.Few readers

• My data is turned on but it is not working. What should I do?

  If you have trouble with the connection, you can check if you are following these requirements: 1. Are you in the right country or region? Make sure your destination country or region is the same as the eSIM plan you have bought. You can check it out on My eSIM page. 2. Make sure you didn’t set the wrong date for your activation later on in your eSIM activation. You can check this on the Kurosim app by opening the eSIM details. If you set the activation date for a lateSome readers

• How do I change network to Kurosim's supported networks?

  In this article, you will learn How to change network to Kurosim's supported networks?. To check your current network, you can follow these instructions: Apple device: Go to Settings Tap Cellular / Mobile Services Click on Kurosim eSIM Select Network Selection Disable auto select network Choose the network that supported by Kurosim. AndrSome readers

• Do I have to activate data roaming on my device for using the eSIM?

  It will be better to activate your roaming to ensure that your eSIM gets the best coverage. In order to activate your data roaming, you can follow steps in this page.Few readers

• What is Airplane Mode?

  Airplane mode (also known as flight mode) is a feature on electronic devices, such as phones, tablets, or laptops, that disables all wireless signals. When airplane mode is activated, the device cannot send or receive calls, text messages, or use mobile data. To activate airplane mode please follow these steps: Apple Device: Open Settings Turn on the Airplane Mode toggle. ![](https://storage.crisp.chat/users/helpdesk/website/8ab26c0c3ca06800/airplane-mode-ios_nci0Few readers

• How can I check if my device is network locked?

  Network lock or carrier lock is a restriction that limits mobile devices to specific countries or networks. You can check if your device's network is locked or not by following this instruction: Check Network Lock on iOS device Go to Settings Then General Tap on About If your carrier lock says No SIM restrictions that means your device's network is unlocked, but if it says eSIM, that means your network is locked. ![](https://storage.crisp.chat/users/helpdesk/wSome readers

• How to set up a hotspot with Kurosim eSIM?

  In this article, you will learn on how to set up a hotspot with Kurosim eSIM. Follow one of these guides bellow suitable for your device. Setting up hotspot on your iOS Device Once your eSIM is enabled, open Settings Choose Celluler / Mobile Service Select Personal Hotspot Enable Allow others to join Once you complete these steps, your hotspot should be discovFew readers

• How do I delete an eSIM from the Kurosim app?

  There are two kinds of eSIM deletion, App level deletion and permanent deletion. When you delete an eSIM from your Kurosim account, the plan will still run on your device, and you can recover the deleted eSIM within 30 days. To permanently delete an eSIM, you need to remove it in your device settings as well. Deleting an eSIM from your Kurosim Account Open your Kurosim App, then go to the My eSIMs page Click the three dots in the top right corner on the eSIM you want to delete 3Some readers

• How to remove the eSIM from my device?

  In this article you will learn about how to remove an eSIM from your device. Follow the guides suitable for your device. Erase eSIM on iOS device Go to Settings Click Cellular / Mobile Service Select the eSIM that you want to delete Delete eSIM. Erase eSIM on Android device Go to Settings Select Connections Tap on SIM card manager SeleFew readers

• Can I reinstall my deleted eSIM?

  If you have deleted your eSIM from your device, you can reinstall it by doing the same steps as first eSIM installation. You can find this on eSIM installation instructions page. If there is any trouble in the process, you can contact us through Live Chat or WhatsApp.Few readers

• Can I restore the deleted eSIM details in my Kurosim account?

  Yes, you can only restore deleted eSIM details within 30 days. To recover the eSIM details, you can contact us through Live Chat or WhatsApp.Few readers

• Why did my subscription got canceled?

  Your subscription may be canceled for the following reasons: You clicked the unsubscribe button. Payment got rejected. The product is unavailable. Transfer eSIM details to other account Accept eSIM transfer request ownership via public link Order refunds related to subscribed plan data eSIM Exchange with included subscribed data plans If your subscription was canceled for reasons other than those mentioned above, feel free to contact our support team via Live Chat or WhatsApp.Few readers

• How can I obtain my refund?

  Kurosim understands that travel involves the unexpected. We offer refunds under the following circumstances: Change of Plans: If your travel plans change for any reason, you may request a refund. Once approved, the balance will be credited to your account as Kuro Points. Technical or Network Issues: If the eSIM fails due to a Kurosim technical error or unstable network infrastructure in the destination country, you are eligible for a full refund. This can be issued as Kuro PoFew readers