Device Compatibility

• Which devices support eSIM?

  Before you buy an eSIM, make sure your device supports eSIM. Please note that you cannot get a refund for an eSIM you’ve already purchased if your device doesn’t support eSIM! You can check your device here.Few readers

eSIM Installation

• How do I create a Kurosim account?

  To make an account in Kurosim, please follow these steps: Download Kurosim app on App Store or Play Store Open Kurosim app Click Log In / Sign Up Sign up using Google or Apple ID Your account is now set up and ready to be used.Few readers

• How do I purchase an eSIM on Kurosim?

  Follow these steps to purchase an eSIM in the Kurosim app: Sign in to your Kurosim account. Select the country or destination you plan to visit. Choose the data plan that best suits your needs. Select your preferred activation date. If you don't want to activate it yet, tap "Activate Later." Review the eSIM details carefully before proceeding. Tap "Buy Now." Before payment, you'll see a device compatibility check. Depending on your device, you'll see one of the fSome readers

• When will I receive my eSIM?

  When you purchase an eSIM, we'll transfer it to your account within 15 minutes. You can check your eSIM on the “My SIM” page.Few readers

• When is the best time to install my eSIM?

  We suggest that you install your eSIM before arriving at your destination, as installing an eSIM needs a good network connection. To learn about installing an eSIM, click this link.Few readers

• How do I install an eSIM on my iOS device?

  In this article, you will learn how to install the Kurosim eSIM on your device. Installing the Kurosim eSIM on my iOS device You can install Kurosim eSIM on your iOS device in two ways: One-Click Instant Kurosim Setup After purchasing your eSIM, open the My eSIMs page. Choose the eSIM you would like to install. You will see Install eSIM button at the middle of your screen Tap Install eSIM on the botton of the page and you will be redirected to iPhone settingPopular

• How do I install an eSIM on my Android device?

  Installing the Kurosim eSIM on my Android device You can install Kurosim eSIM on your Android device in two ways: One-Click Instant Kurosim Setup After purchasing your eSIM, open the My eSIMs page. Choose the eSIM you would like to install. You will see Install eSIM button at the middle of your screen Click Install eSIM on the bottom of the page, and you will receive a prompt from your device. Click Allow and Continue to perform the installation. And yoFew readers

• What is the "Activate Later" option for Kurosim data plans?

  Every time you purchase an internet plan on Kurosim, you must choose between “Activate Now” and “Activate Later.” It’s important to understand that the “Activate” feature is used to determine the start date of your internet service. “Activate Later” allows you to schedule the activation—or the start of your eSIM data plan’s validity period—for a specific date, with the flexibility to adjust the date up until your chosen activation date. You can schedule this activation up to 90 days from the dFew readers

Using Your Kurosim eSIM

• When will my data plan validity period start to be deducted?

  The validity period will deducted when your device connects to its supported network. We recommend you connect to a supported destination network within 2 days after your activation days to avoid early termination.Few readers

• Can I use my physical SIM card while using a Kurosim eSIM?

  Whether you can use an eSIM and a SIM card at the same time depends on your device. Devices that support this feature are those that offer options to manage two SIM cards, manage multiple plans, or add a second mobile plan. Please note that Kurosim only provides data plans, which means that if you receive or make phone calls and send or receive text messages through your SIM card, you may be charged additional fees by your SIM card carrier.Few readers

• How can I check my remaining data or data usage?

  You can check your data usage by opening the “My SIM” page; under “Active Plans,” you can find the remaining data allowance for the plan you're currently using.Some readers

• How do I top up my eSIM?

  All Kurosim eSIMs are rechargeable. You can recharge with the same plan or a different one. Please follow these steps to top up: Go to the My SIM page Tap the Add Plan button Select the country and plan you want to purchase Select the plan’s activation policy Select the eSIM ICCID you want to top up Complete the payment Your eSIM has been successfully topped up! 🎉Some readers

• What happens to my unused data when the validity period expires?

  Unused data plans will expire and can no longer be used, but you can top up the data plan on your eSIM to continue using it.Few readers

• How do I archive my eSIM?

  You can archive your eSIM by going to: Open Kurosim app and navigate to My eSIMs page Click the three dots on the top right corner Select Archive Done, you have finished archiving your eSIM. 😁Few readers

• How can I customize my eSIM background?

  You can customize your eSIM background by following these instructions: Go to My SIMs page Click the three dots on the top right of the eSIM you wish to customize Choose Customize Design Pick the design that you want Click Save to continue Enjoy your new eSIM look! 🎉 We hope you enjoy it as we always try to create a fun experience while you travel! 😁Few readers