• My data is turned on but it is not working. What should I do?

  If you have trouble with the connection, you can check if you are following these requirements: 1. Are you in the right country or region? Make sure your destination country or region is the same as the eSIM plan you have bought. You can check it out on My eSIM page. 2. Make sure you didn’t set the wrong date for your activation later on in your eSIM activation. You can check this on the Kurosim app by opening the eSIM details. If you set the activation date for a lateSome readers

• I can’t scan my QR code, what should I do?

  Don't worry! You can install your eSIM manually by following our installation guide in this page. If you already followed all the requirements above and still can’t solve the problem, you can contact us via Live Chat or WhatsApp.Few readers

• Can I restore the deleted eSIM details in my Kurosim account?

  Yes, you can only restore deleted eSIM details within 30 days. To recover the eSIM details, you can contact us through Live Chat or WhatsApp.Few readers

• Can I reinstall my deleted eSIM?

  If you have deleted your eSIM from your device, you can reinstall it by doing the same steps as first eSIM installation. You can find this on eSIM installation instructions page. If there is any trouble in the process, you can contact us through Live Chat or WhatsApp.Few readers

• How can I obtain my refund?

  Kurosim is aware will be unforeseen events after purchase. Therefore, you can request a refund in the following circumstances: If your plans have changed for some reason. Once the refund is approved, you will receive the refund in kuro points. If the eSIM cannot be used due to a Kurosim issue or if the destination country's network infrastructure is unstable, we can offer you a full refund. Once the refund is approved, you will receive the refund in kuro points. If you purchased the eSIMFew readers

• Why did my subscription got canceled?

  Your subscription may be canceled for the following reasons: You clicked the unsubscribe button. Payment got rejected. The product is unavailable. Transfer eSIM details to other account Accept eSIM transfer request ownership via public link Order refunds related to subscribed plan data eSIM Exchange with included subscribed data plans If your subscription was canceled for reasons other than those mentioned above, feel free to contact our support team via Live Chat or WhatsApp.Few readers