Question 1

How to activate my Kurosim eSIM?

Accepted Answer

To ensure a smooth connection upon arriving in your destination country, make sure to follow these steps to activate your eSIM:

Q: What is FUP, and what should I do when I reach the FUP limit?

FUP stands for Fair Usage Policy. It is a data usage limit set by the provider to ensure fair network usage for all users. If you exceed this limit, your internet speed will be automatically reduced, but you will still be able to use it. If your FUP is used up while your Unlimited package is still active, you can continue using the internet at a reduced speed. However, you won’t be able to add extra data or purchase a new package for the same country until the current Unlimited package expires. Example: You purchase an Unlimited package with a 0.5GB FUP. Once you reach the FUP limit, you won’t be able to add a 2GB FUP top-up or any additional data until your current Unlimited package ends. For the best solution or more information, please contact <a href="https://api.whatsapp.com/send?phone=+6285186821131&text=Hi+Kurosim">Kurosim Customer Service</a>. We're here to help!

${color}[#000000](1. Turn On Data Roaming)

Android Device

Go to Settings
Click Connections
Choose Mobile Networks.
Turn the Data Roaming toggle to On

Steps to Enable Data Roaming on Android Devices

Apple Device

Go to Settings
Click Celluler / Mobile Service
Select Kurosim eSIM
Turn the Data Roaming toggle to On

Steps to Enable Data Roaming on Apple Devices

${color}[#000000](2. Switch Celluler Data to Kurosim eSIM)

Android Device

Open Settings
Tap Connections
Press SIM Manager
On Preferred SIMs section, click Mobile data
Choose eSIM.

Steps to Switch Celluler Data on Android Devices

Apple Device

Open Settings
Tap Cellular
Click Cellular Data
Change the cellular data to Kurosim's eSIM.

Steps to Switch Celluler Data on Apple Devices

${color}[#000000](3. Set the APN to "globaldata")

Android Device

Open Kurosim App and go to My eSIMs page
Click the eSIM you would like to a

Question 2

How can I adjust my APN manually?

Accepted Answer

This article will teach you about how to adjust your APN manually. Follow one of the guides, suitable for your device:

Setting APN manually for iOS device

Open Kurosim App and go to My eSIMs page
Click the eSIM you would like to adjust and choose installation instructions (you can get the APN details here)
Go to Settings on your iOS device
Tap on Celluler / Mobile Service
Click on installed eSIM
Tap Cellular Data Network / Mobile Data Network and then input the APN based on details given in Kurosim App.

Setting APN manually for Android device

Open Kurosim App and go to My eSIMs page
Click the eSIM you would like to adjust and choose installation instructions (you can get the APN details here)
Go to Settings on your Android device
Tap on Connection and then Mobile Network
Click on Access Point Names and tap on the downloaded eSIM
Click Add and Set the APN based on details given in Kurosim App.

| You can also find this instruction on the installation instructions page.

Question 3

How to install Kurosim eSIM on my device?

Accepted Answer

In this article, you will learn how to install the Kurosim eSIM on your device.

Installing the Kurosim eSIM on my iOS device

You can install Kurosim eSIM on your iOS device in two ways:

One-Click Instant Kurosim Setup

After purchasing your eSIM, open the My eSIMs page.
Choose the eSIM you would like to install.
You will see Install eSIM button at the middle of your screen
Tap Install eSIM on the botton of the page and you will be redirected to iPhone settings. Click Allow and follow the on-screen instructions on your iPhone.
And you are done! 🎉

Manual Kurosim Setup

After purchasing your eSIM, open the My eSIMs page.
Choose the eSIM you would like to install, and click Install eSIM at the middle of the page
On top of that page, choose **Manual **
Open your iPhone Settings
Select Cellular / Mobile Service
Click Add eSIM
Choose Use QR Code
If you don't have access to the QR Code, select Enter Details Manually
Copy and Paste the details from the Kurosim App
It may take a few minutes, and you are ready to go! 🎉

Installing the Kurosim eSIM on my Android device

You can install Kurosim eSIM on your Android device in two ways:

One-Click Instant Kurosim Setup

Question 4

How to enable data roaming on my device?

Accepted Answer

In this article, you will learn how to enable Data Roaming on your devices, so that your International Data Packages could be activated. In order to do so, please follow these steps below.

Enabling Data Roaming on iOS devices

Go to Settings
Click Celluler / Mobile Service
Select Kurosim eSIM
Turn the Data Roaming toggle to On

Enabling Data Roaming on Android devices

Go to Settings
Click Connections
Choose Mobile Networks.
Turn the Data Roaming toggle to On

Question 5

What is FUP, and what should I do when I reach the FUP limit?

Accepted Answer

FUP stands for Fair Usage Policy. It is a data usage limit set by the provider to ensure fair network usage for all users. If you exceed this limit, your internet speed will be automatically reduced, but you will still be able to use it.

If your FUP is used up while your Unlimited package is still active, you can continue using the internet at a reduced speed. However, you won’t be able to add extra data or purchase a new package for the same country until the current Unlimited package expires.

Example: You purchase an Unlimited package with a 0.5GB FUP. Once you reach the FUP limit, you won’t be able to add a 2GB FUP top-up or any additional data until your current Unlimited package ends.

For the best solution or more information, please contact Kurosim Customer Service. We're here to help!

Question 6

How to delete an eSIM?

Accepted Answer

There are two kinds of eSIM deletion, App level deletion and permanent deletion. When you delete an eSIM from your Kurosim account, the plan will still run on your device, and you can recover the deleted eSIM within 30 days. To permanently delete an eSIM, you need to remove it in your device settings as well.

Deleting an eSIM from your Kurosim Account

Open your Kurosim App, then go to the My eSIMs page
Click the three dots in the top right corner on the eSIM you want to delete
Select Delete from Account
Please reconsider again before you delete the eSIM from your account.

Deleting eSIM from your Device Settings

iOS device

Go to Settings
Click on Cellular / ** Mobile Service**
Select the eSIM that you want to delete
Delete eSIM.

Android device

Go to Settings
Click on Connections
Tap on SIM card manager
Select the eSIM that you want to delete
Remove.

|| Please consider it properly before deleting your eSIM as it could be used on your future trips only by recharging it with the same or different countries internet package.

Frequently Read Articles

Browse All Categories