Question 1

How to delete an eSIM?

Accepted Answer

There are two kinds of eSIM deletion, App level deletion and permanent deletion. When you delete an eSIM from your Kurosim account, the plan will still run on your device, and you can recover the deleted eSIM within 30 days. To permanently delete an eSIM, you need to remove it in your device settings as well.

Deleting an eSIM from your Kurosim Account

Open your Kurosim App, then go to the My eSIMs page
Click the three dots in the top right corner on the eSIM you want to delete
Select Delete from Account
Please reconsider again before you delete the eSIM from your account.

Deleting eSIM from your Device Settings

iOS device

Go to Settings
Click on Cellular / ** Mobile Service**
Select the eSIM that you want to delete
Delete eSIM.

Android device

Go to Settings
Click on Connections
Tap on SIM card manager
Select the eSIM that you want to delete
Remove.

Please consider it properly before deleting your eSIM as it could be used on your future trips only by recharging it with the same or different count

Question 2

What does activate later in Kurosim’s data plan mean?

Accepted Answer

Every time you are purchasing an eSIM from Kurosim, you will have the choice to either activate your eSIM now or you can choose to activate it later.

Activate later allows you to schedule the activation for a specific date, with the flexibility to adjust the date until your chosen activation date. You can schedule this activation up to 90 days from your purchase date.

Question 3

How to buy eSIM in Kurosim?

Accepted Answer

Follow these steps to buy yourself Kurosim's eSIM:

Open Kurosim app, and make sure you are logged in to your Kurosim account
Select the destination country
Select the plan that suits you
You can upgrade to Premium Plan for a more seamless experience by clicking the "Upgrade to Premium" box
Adjust the activation date in your eSIM plan
Select the payment method
Choose the payment method
Process the payment, and You're done!

Within a few minutes your eSIM will be transferred to your account on the "My eSIMs" page.

| If you have ever owned a Kurosim eSIM previously, you can also recharge your eSIM with the same or different country internet packages by following the steps on this page.

Question 4

How can I adjust my APN manually?

Accepted Answer

This article will teach you about how to adjust your APN manually. Follow one of the guides, suitable for your device:

Setting APN manually for iOS device

Open Kurosim App and go to My eSIMs page
Click the eSIM you would like to adjust and choose installation instructions (you can get the APN details here)
Go to Settings on your iOS device
Tap on Celluler / Mobile Service
Click on installed eSIM
Tap Cellular Data Network / Mobile Data Network and then input the APN based on details given in Kurosim App.

Setting APN manually for Android device

Open Kurosim App and go to My eSIMs page
Click the eSIM you would like to adjust and choose installation instructions (you can get the APN details here)
Go to Settings on your Android device
Tap on Connection and then Mobile Network
Click on Access Point Names and tap on the downloaded eSIM
Click Add and Set the APN based on details given in Kurosim App.

| You can also find this instruction on the installation instructions page.

Question 5

What payment methods are available on Kurosim?

Accepted Answer

Everytime you make a transaction, you can do payment through:

QRIS

E-Wallet

Astrapay
Dana
Linkaja
Ovo
Shopeepay

Virtual Account

BCA Virtual Account
BJB Virtual Account
BNI Virtual Account
BRI Virtual Account
BSI Virtual Account
BSS Virtual Account
CIMB Virtual Account
Mandiri Virtual Account
Permata Virtual Account

Question 6

Can I buy an eSIM with Kuro Points?

Accepted Answer

Yes, you can purchase an eSIM with Kuro Points.

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