How can I obtain my refund?
Kurosim is aware will be unforeseen events after purchase. Therefore, you can request a refund in the following circumstances:
If your plans have changed for some reason. Once the refund is approved, you will receive the refund in kuro points.
If the eSIM cannot be used due to a Kurosim issue or if the destination country's network infrastructure is unstable, we can offer you a full refund. Once the refund is approved, you will receive the refund in kuro points.
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund. Once the refund is approved, we can send the refund to your bank account.
This process can take around 7 days. For more details, you can read our refund policy.
If your plans have changed for some reason. Once the refund is approved, you will receive the refund in kuro points.
If the eSIM cannot be used due to a Kurosim issue or if the destination country's network infrastructure is unstable, we can offer you a full refund. Once the refund is approved, you will receive the refund in kuro points.
If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund. Once the refund is approved, we can send the refund to your bank account.
This process can take around 7 days. For more details, you can read our refund policy.
Updated on: 30/09/2024
Thank you!