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How can I obtain my refund?

Kurosim understands that travel involves the unexpected. We offer refunds under the following circumstances:

Change of Plans: If your travel plans change for any reason, you may request a refund. Once approved, the balance will be credited to your account as Kuro Points.
Technical or Network Issues: If the eSIM fails due to a Kurosim technical error or unstable network infrastructure in the destination country, you are eligible for a full refund. This can be issued as Kuro Points or returned to your bank account.

Important Update: Starting June 6th, refunds will no longer be issued for device incompatibility. Please ensure your device is eSIM-compatible before purchasing.

Processing Time Refund requests generally take 3 working days to process. For a comprehensive breakdown of terms, please refer to our full Refund Policy page.

Updated on: 29/05/2026

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