> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.kurosim.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can’t scan my QR code, what should I do?

Don't worry! You can install your eSIM manually by following our installation guide in [this page](https://help.kurosim.com/en/article/how-to-install-kurosim-esim-on-my-device-5u19f5/).

| If you have already followed all the requirements above and still can’t solve the problem, you can contact us via Live Chat or WhatsApp.