> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.kurosim.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I obtain my refund?

Kurosim understands that travel involves the unexpected. We offer refunds under the following circumstances:
* **Change of Plans:** If your travel plans change for any reason, you may request a refund. Once approved, the balance will be credited to your account as **Kuro Points**.
* **Technical or Network Issues:** If the eSIM fails due to a Kurosim technical error or unstable network infrastructure in the destination country, you are eligible for a **full refund**. This can be issued as Kuro Points or returned to your bank account.

||| **Important Update:** Starting **June 6th**, refunds will no longer be issued for device incompatibility. Please ensure your device is eSIM-compatible before purchasing.
 
**Processing Time** Refund requests generally take **3 working days** to process. For a comprehensive breakdown of terms, please refer to our full [Refund Policy](https://www.kurosim.com/en/refund-policy) page.