> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.kurosim.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Buying your eSIM from e-commerce? Here's your eSIM usage guide!

When you purchase your eSIM through our e-commerce platform, you will receive an email containing your eSIM details. You can refer to the image below for reference:

![](https://storage.crisp.chat/users/helpdesk/website/-/8/a/b/2/8ab26c0c3ca06800/faq-penggunaan-paket-kurolite-_ndop45.png)

# What You’ll Learn in This Guide
* How to install your eSIM
* How to check your data usage
* Troubleshooting common issues

# Installing the eSIM on Your iOS Device

You can install the eSIM on your iPhone in three different ways:

### Using a QR Code (3)
1. Open Settings on your iPhone.
2. Tap Cellular or Mobile Service.
3. Tap Add eSIM.
4. Select Use QR Code.
5. Scan the QR code provided in the email.

### Quick Installation (4)
1. After purchasing the eSIM, you will receive an email.
2. Click the Quick Installation link; it will redirect you to your device’s Settings.
3. Tap Allow, and follow the on-screen instructions.
4. Your eSIM will be activated within a few minutes.

### Manual Installation (6)
1. Open Settings on your iPhone.
2. Tap Cellular or Mobile Service.
3. Tap Add eSIM.
4. Select Enter Details Manually.
5. Copy and paste the eSIM details from your email.

# Installing the eSIM on Your Android Device

You can install the eSIM on your Android Device in two different ways:

### Using a QR Code (3)
1. Open Settings.
2. Go to Connections.
3. Tap SIM Manager.
4. Select Add eSIM.
5. Tap Scan QR Code.
6. Scan the QR code from your email. ( **3** )

### Manual Installation (6)
1. Open Settings.
2. Go to Connections.
3. Tap SIM Manager.
4. Select Add eSIM.
5. Tap Scan QR code.
6. Then tap Enter Activation Code.
7. Enter the details provided in the email, then tap Connect.
8. Tap Add to complete the installation.

# Checking Your Data Usage

### To check your remaining data quota:
1. Click **View eSIM Data Card** in your email.
2. Then tap **Check Usage** to view your current data balance.

# Troubleshooting

## ${color}[#000000](If your eSIM is not working as expected, please try the following steps:)
* Enable Data Roaming - Go to your device's settings and turn on Data Roaming.
* Switch Cellular Data to eSIM - Ensure your eSIM is selected as the primary data line.
* Configure APN Settings - Open the APN settings and enter the values provided in your email. ( **5** )

If you're still experiencing issues, feel free to contact us via [WhatsApp](https://wa.me/message/HFEGOEEM444IE1) — we're here to help!